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Uncovering the core values of a conflict requires a careful examination of the beliefs and attitudes that drive each party's actions and behaviors. By following these three simple steps, you can gain a better understanding of the values at the heart of a conflict, which can help you find ways to resolve the dispute.
Downplaying an issue is a passive way of reducing conflict into something less important than it really is and may include comments or actions that diminish one's own or others beliefs, feelings, desires, wants, needs, and ideas.
When a right fighter is feeling threatened during conflict resolution attempts, reassurance that their contributions are valuable and needed will help to address the underlying fear.
Denying responsibility, on the surface, may seem to alleviate stress and restore order and balance in one's life, but over the long-term it creates problems and derails any attempts to resolve conflict in trust.
When people overgeneralize as a way of making sense in the world they are creating short cuts in thinking. These behaviors can take away from conflict resolution activities and make communication challenging as their comments may also be disguising judgment or feelings of inadequacy and it is a way to cover up painful emotions by projecting them onto others.
Attentive listening is one of the most important skills of any successful communicator and leader. when we fail to listen we fail to connect and disconnection increases the chances of negative feelings, escalating tensions and resentment.
Challenges to Resolving Conflict Resolution often exist because of how people engage with conflict. Learn how to work with participants who use blame as their coping strategy to resolve conflict faster
This is the first article of a 7 part series exploring 7 common Mis-Styles of Conflict Resolution to help you become a Better Leader through elevating your Communication.